Refund policy

RETURNS

A return request can be submitted within 14 days of receiving your order via our return form. We will reply by email with the next steps. Unfortunately, once 14 days have passed, we can no longer offer you the right to return your purchase.

Has your item arrived damaged? Please contact us within 48 hours of receiving your order.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging and/or have all original labels attached. Please do not stick return labels directly onto the original packaging. Instead, place your return in an additional box or wrap it in bubble wrap.

Snacks, food, personalised items and gift cards cannot be returned.

You are responsible for paying the return shipping costs. You can either create your own return label or request a return label from us. If you request a return label from us, the cost will be deducted from your refund.

REFUNDS

Once your return request has been approved, you have 14 days to ensure that the return is delivered to us.

Once we have received, inspected and approved your return, we will send you an email confirming that we have received your returned item and that your refund has been processed. Please note that it may take some time for the refunded amount to appear in your bank account.

Shipping costs are non-refundable.

There are certain situations in which no refund will be issued:

• The return arrives at our warehouse more than 14 days after the return request was approved.
• There are clear signs of use.
• The original packaging or labels are missing.
• The item is not in its original condition, is damaged or has missing parts for reasons that are not our fault.
• Please make sure that the item is properly packaged. We are not responsible for damage that occurs during the return shipment. If an item arrives damaged, we cannot issue a refund. We can return the damaged product to you at your expense.