FREQUENTLY ASKED QUESTIONS
Have a question? Here you can find our answers to the most frequently asked questions.Can't find your question?
CONTACT
ORDER
After placing your order, you cannot change or cancel it yourself. Would you like to change or cancel your order? Please contact us within 2 hours to check the possibilities. We try to answer your questions within 24 hours. Do not forget to mention your order number.
There are several payment options on our webshop. You can pay via Visa, Mastercard, Bancontact and PayPal.
The payments in our webshop are handled by Stripe Payments. Stripe is our partner in the field of online payments. It is known for its years of experience in online payments and provides fast and secure processing of payments for a large number of webshops..
Stripe sets high standards for safe and reliable payments on the Internet. All payments are made through a secure connection. Once your payment is received, a confirmation will be sent to the email address you provided.
Bancontact
Paypal
Visa
Mastercard
iDeal
SHIPMENT & DELIVERY
We deliver in Belgium, the Netherlands and France. Feel free to send us an email and together we will see if delivery to another country is possible.
Belgium: under €50 the shipping cost is 6,95€.
Netherlands: Under €60 the shipping cost is €9,95.
France: Under €75 the shipping cost is €16,95.
We try to maintain a delivery time of 3-4 business days.
You will receive an order confirmation immediately after your order in which you can find payment, delivery and shipping details.
You will also receive an email upon departure with a tracking code to follow your package.
RETURNS
You can submit a return request via the retouraanvraag indienen via het return form on the website up to 14 days after receipt of your package. We will send you an email back with further information on how to return your product.
You can return all or part of your order using the return form. We will send you an email on how to return your product.
No, a product can only be returned unused and in its original packaging.
Quality is very important to us. Did your article, despite our care, still arrive broken, please contact us via the contact form. Together we will find the best solution for you!
Have you returned one or more items? You will receive a refund within one month of receipt via the payment method you chose when ordering.